We pass on our savings as we purchase our designer goods from bankruptcy, end of season, moving and other clearance sales and from factory employees who have be awarded clothing at deep discounts or received them as bonuses. The vast majority of designer clothing is not hand-stitched by well-paid French and Italian artisans with years of training and experience. The truth is that most are made in factories in Turkey and China which have been licensed to produce them. We buy from the same factories.
2. Why was my credit card order cancelled?
Firstly, check the addresses you entered when you registered. In order to combat fraud, we decline to ship when the billing and shipping addresses are not identical. Please use Western Union if you absolutely must have your purchase shipped elsewhere than your home address. We do make exceptions for long time exemplary customers with small orders.
Our Shipping and Returns Policy, including rates, is fully described here: Shipping
3. What taxes do I have to pay?
If you are a Canadian, you must pay both GST and PST if located in Quebec. Residents of the Atlantic Provinces must pay HST. For the rest of Canada, only GST is levied.
We do not add any tax for residents of other countries. However, you are responsible for any import duties, VAT etc. charged by your home country.
4. Can I return an item?
Although we examine every item before shipping, if we miss a defect or send the wrong item or size, we will offer you a full reimbursement or replacement with no added costs. However, you must request a return within 7 business days of receiving the item and the item must be returned without being worn, damaged by you or exposed to tobacco smoke, perfume etc. Our complete return policy is included here: Shipping etc.
5. Do I have to use my credit card to buy clothes online?
We accept Mastercard and Visa from the US, U.K. and Canada and PayPal from anywhere. If none of these is possible for you and/or you wish to ship to an address other than your billing address, you may employ Western Union.
6. Is my personal information safe with you?
We keep the bare minimum of your personal information. We pass on your credit card information to our payment processor using a secure network and don't even have access to it ourselves.
We never send e-mail to our clients unless we are responding to a query, confirming an order or unless they have explicitly requested to be notified of our new products and sales. Under no circumstances is any of your information whatsoever shared with another company or individual. More Privacy Policy Info: Privacy Policy
